1. Information We Collect

When you use London Airport Taxi Transfer, we collect the following personal information:

• Booking information: Name, email address, telephone number, pickup and drop-off locations, travel dates and times, flight numbers and passenger count.
• Payment information: Credit or debit card details processed securely via Stripe. We do not store full card numbers on our servers.
• Account information: If you create an account, your login credentials (email and encrypted password), saved addresses and booking history.
• Technical information: IP address, browser type, device type, pages visited and time spent on site (collected via cookies — see Section 4).
• Communications: Records of any emails, phone calls or live chats with our customer service team.

2. How We Use Your Information

We use your personal information to:

• Process and confirm your booking and send booking confirmation by email and SMS
• Assign a driver and communicate driver details to you before your transfer
• Track your flight and adjust your driver's schedule if there are delays
• Process payment securely via our payment provider (Stripe)
• Respond to customer service enquiries and resolve complaints
• Send booking reminders and driver notifications
• Send marketing communications (only with your consent — you can unsubscribe at any time)
• Improve our website and services through analytics
• Comply with legal obligations including tax and accounting requirements

Our lawful basis for processing your data is: contractual necessity (to fulfil your booking), legitimate interests (to improve our services) and consent (for marketing communications).

3. Data Sharing

We share your personal information with:

• Drivers: Your name, pickup location, drop-off location, flight number and phone number are shared with your assigned driver to enable the transfer.
• Stripe: Your payment card details are processed by Stripe, Inc. Stripe is PCI DSS compliant and we never store your full card number.
• SendGrid / Mailgun: Our email provider receives your email address to send booking confirmations and notifications.
• Google Analytics: Anonymised website usage data is shared with Google Analytics for performance monitoring.
• Legal authorities: Where required by law, court order or to protect the safety of our staff or customers.

We do not sell your personal data to third parties. We do not share your data with advertising networks or social media companies without your consent.

4. Cookies

We use cookies to make our website work effectively. See our Cookie Policy for full details. In summary:

• Essential cookies: Required for the website to function (booking form, session management). Cannot be disabled.
• Analytics cookies: Google Analytics cookies to understand how visitors use our site. Can be disabled.
• Preference cookies: Remember your vehicle preference and saved addresses. Can be disabled.

5. Data Retention

We retain your personal data for the following periods:

• Booking records: 7 years (required for tax and accounting purposes)
• Account data: Until you delete your account or request erasure
• Payment records: 7 years (legal requirement)
• Marketing consent: Until you withdraw consent
• Website logs: 90 days

6. Your Rights

Under the UK GDPR and Data Protection Act 2018, you have the following rights:

• Right of access: Request a copy of all personal data we hold about you
• Right to rectification: Ask us to correct inaccurate or incomplete data
• Right to erasure: Request deletion of your personal data (subject to legal retention requirements)
• Right to restrict processing: Ask us to stop using your data in certain ways
• Right to data portability: Receive your data in a structured, machine-readable format
• Right to object: Object to processing based on legitimate interests or for direct marketing
• Right to withdraw consent: Withdraw marketing consent at any time

To exercise any of these rights, contact us at info@britishairportcars.co.uk or call +44 7879 491007. We will respond within 30 days.

You also have the right to lodge a complaint with the UK Information Commissioner's Office (ICO) at ico.org.uk.

7. Security

We take data security seriously and implement the following measures:

• All data transmitted via our website is encrypted using 256-bit SSL/TLS
• Payment processing is handled by Stripe, which is PCI DSS Level 1 certified
• Access to personal data is restricted to authorised staff on a need-to-know basis
• Regular security audits and penetration testing of our systems
• Staff training on data protection and privacy best practices

8. Contact Us

For any privacy-related queries or to exercise your data rights:

1. Agreement to Terms

By booking a transfer with London Airport Taxi Transfer ("we", "us", "our") or using our website at londonairporttaxitransfer.com, you agree to be bound by these Terms and Conditions. Please read them carefully before making a booking.

These terms are governed by English law and any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

2. Booking & Confirmation

• All bookings must be made at least 2 hours before the scheduled pickup time. For last-minute bookings, call us directly on +44 7879 491007.
• A booking is only confirmed once you receive a written confirmation email with a booking reference number.
• It is your responsibility to ensure all booking details (pickup location, drop-off, date, time, terminal, passenger count) are correct at the time of booking.
• We recommend providing your flight number so we can track your arrival and adjust for delays.

3. Pricing & Payment

• All prices quoted are fixed and inclusive of VAT unless otherwise stated. No hidden fees, no congestion charge surcharges, no fuel surcharges.
• The price quoted at the time of booking is the final price you pay.
• Payment can be made online by credit or debit card (via Stripe), PayPal, or in cash to the driver on the day.
• If paying by card online, your card will be charged at the time of booking.
• For "Pay on Day" bookings, payment is due to the driver at the start of the journey.
• Optional extras (child seats, wheelchair assistance, additional luggage) are charged at the rates shown at time of booking.

4. Cancellation & Refunds

• Free cancellation: Cancel more than 24 hours before your scheduled pickup time for a full refund.
• Within 24 hours: Cancellations made less than 24 hours before pickup will be charged 50% of the booking fee.
• No-show: If you do not appear at the agreed pickup point within 60 minutes of the scheduled time without contacting us, the full booking fee will be charged.
• Refunds are processed within 5–10 business days to the original payment method.
• To cancel, log in to your account, email us at info@britishairportcars.co.uk, or call +44 7879 491007.

5. Flight Delays & Waiting Time

• We track all inbound flights at no extra cost. If your flight is delayed, your driver will automatically wait.
• For airport pickups, we allow 60 minutes of free waiting time after the actual landing time of your flight.
• For non-airport pickups, we allow 15 minutes of free waiting time from the scheduled pickup time.
• Waiting time beyond these allowances is charged at £10 per 15 minutes, billed in 15-minute increments.

6. Passenger Conduct & Luggage

• Passengers must not consume alcohol or food in vehicles without the driver's permission.
• Smoking, including e-cigarettes, is strictly prohibited in all vehicles.
• Passengers are responsible for any damage caused to the vehicle during their journey.
• Luggage allowances are shown per vehicle class. Excess luggage may result in additional charges or the need to book a larger vehicle.
• We accept no liability for items left in vehicles. Lost property should be reported immediately by calling +44 7879 491007.

7. Limitation of Liability

To the maximum extent permitted by law:

• We are not liable for delays caused by traffic, road closures, adverse weather, or other circumstances beyond our reasonable control.
• We are not liable for missed flights, trains, or other onward travel arrangements due to such delays.
• Our total liability for any claim arising from a booking is limited to the value of that booking.
• We are not liable for any indirect, consequential or economic loss.

Nothing in these terms limits our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation.

8. Contact

What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They help the website remember information about your visit, such as your preferred language or login status, to make your next visit easier and the site more useful.

This Cookie Policy explains what cookies we use on londonairporttaxitransfer.com, why we use them, and how you can control them.

1. Essential Cookies

These cookies are strictly necessary for the website to function. Without them, services like the booking form and secure payment cannot work. You cannot opt out of these cookies.

• session_id — Maintains your session while you complete a booking. Expires when you close your browser.
• csrf_token — Protects against cross-site request forgery attacks. Expires when you close your browser.
• auth_token — Keeps you logged in to your account if you have one. Expires after 30 days.
• booking_draft — Saves your booking progress if you navigate away. Expires after 24 hours.

2. Analytics Cookies

We use Google Analytics to understand how visitors use our website — which pages are most popular, how people find us, and where they drop off in the booking process. This helps us improve our service.

• _ga — Distinguishes unique users. Expires after 2 years.
• _gid — Distinguishes users. Expires after 24 hours.
• _gat — Throttles request rate to Google Analytics. Expires after 1 minute.

Analytics data is anonymised — we cannot identify you personally from this data. You can opt out of Google Analytics at any time by installing the Google Analytics Opt-out Browser Add-on.

3. Preference Cookies

These cookies remember your preferences to make your experience more personalised:

• vehicle_preference — Remembers your preferred vehicle class. Expires after 90 days.
• currency_pref — Remembers your preferred currency (GBP/USD/EUR). Expires after 90 days.
• consent_given — Records that you have accepted this cookie policy. Expires after 12 months.

4. Third-Party Cookies

Some cookies are set by third-party services we use:

• Stripe: Payment processing cookies used when you pay by card. Governed by Stripe's Cookie Policy.
• Google Fonts: We use Google Fonts to display our typography. Google may set cookies when fonts are loaded.

5. How to Control Cookies

You can control cookies through your browser settings. Here's how in the most popular browsers:

• Google Chrome: Settings → Privacy and Security → Cookies and other site data
• Mozilla Firefox: Options → Privacy & Security → Cookies and Site Data
• Safari: Preferences → Privacy → Manage Website Data
• Microsoft Edge: Settings → Site permissions → Cookies and site data

Note: Blocking essential cookies will prevent you from completing bookings on our website. Blocking analytics cookies will not affect your ability to book — we simply won't receive information about your visit.

Contact

Our Commitment

London Airport Taxi Transfer is committed to ensuring our service and website are accessible to all customers, including those with disabilities, mobility impairments, visual impairments or other accessibility needs.

We aim to meet the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standard for our website, and we continuously review and improve our accessibility provisions.

Accessible Vehicle Options

We offer a range of accessible vehicle options for customers with specific requirements:

• Wheelchair accessible vehicles: Available on request when booking. Select "Wheelchair Assist" in the Optional Extras during booking or call us to arrange.
• Child seats & booster seats: Available for children of all ages. Select when booking — we fit the seat before your journey.
• Extra luggage assistance: All drivers assist with luggage. For passengers who need additional help with boarding, please let us know in the booking notes.
• Assistance dogs: We welcome guide dogs and registered assistance animals in all vehicles at no extra charge.
• Extra space: Our MPV and minibus options provide more space for passengers with mobility aids, equipment or medical devices.

Website Accessibility

Our website aims to meet the following accessibility standards:

• Text can be resized up to 200% without loss of content or functionality
• Sufficient colour contrast between text and background (WCAG AA minimum 4.5:1)
• All form fields have descriptive labels
• Navigation is possible using a keyboard alone
• Error messages are clearly described in text
• Our fare calculator and booking form work without JavaScript for core functions

We know there are areas where we can improve further and we are working on these. If you find any barriers, please let us know.

Airport Accessibility Information

All major UK airports offer accessibility services. Here is a summary:

• Heathrow (LHR): Call 0344 335 1801 for special assistance. Allow extra time for accessibility lanes.
• Gatwick (LGW): Call 0800 082 9850 for special assistance (free from UK mobiles).
• Stansted (STN): Call 0808 169 7031 for special assistance.
• Luton (LTN): Contact your airline at least 48 hours before travel for accessibility support.
• London City (LCY): Call 020 7646 0000 for special assistance bookings.

We work closely with airport accessibility teams to ensure smooth transitions between our vehicle and the terminal. Let us know your specific requirements when booking.

Booking Assistance

If you have difficulty booking online, we are happy to take your booking by phone:

• Phone booking: Call us on +44 7879 491007 and our team will process your booking for you
• Email booking: Send your journey details to info@britishairportcars.co.uk and we will confirm by return
• Accessibility notes: Use the "Notes for Driver" field to share any specific requirements — your driver will be fully briefed before your journey

Feedback & Reporting Issues

We welcome feedback on our accessibility provisions. If you experience any accessibility barriers on our website or with our service, please contact us:

We aim to respond to all accessibility feedback within 5 business days. We take all reports seriously and will prioritise urgent accessibility issues.